For online purchases:
Delivery Times:
Offering a wide variety of choices means that we cannot stock many items in Guernsey. Our suppliers are based in a variety of locations from the UK to around mainland Europe. We tend to ship from the UK on a twice weekly basis and from Europe around once per week.
The origin of each product, together with an expected delivery timeframe, should visible on each listing however if it is not, please enquire. We stay in regular contact with each of our suppliers to keep abreast of stock levels and if an item you have ordered looks like its is going to take longer than stated, we will contact you immediately.
We aim to deliver most orders from UK suppliers within 5 days and items from Europe within 14 days, with the exception of made-to-order items which are clearly indicated. All of these are hand-made and may carry significantly longer lead times that we will inform you of. In any case, if this information is not clear you have only to enquire and we will inform you of the likely timescale.
There are occasions that orders may incur additional delivery charges due to weight and size. If this is the case we will contact you directly to discuss extra delivery costs.
See approximate delivery timescales below by brand:
- Unless stocked Baobab typically arrive within 4-6 weeks
- Unless stocked Creative Labs typically arrive within 2-3 weeks
- Unless stocked iBride typically arrive within 3-4 weeks
- Unless stocked Graypants typically arrive within 6-8 weeks
- Unless stocked Humble typically arrive within 1-2 weeks
- Unless stocked NLXL typically arrive within 2-3 weeks
- Unless stocked Paloma Living typically arrive within 6-8 weeks
- Unless stocked Qlocktwo typically arrive within 1-2 weeks
- Bonsai Outlet: Outlet products are stored ready for free collection or delivery to your home for a small additional charge
- Fast Track: In stock Europe at the SITS factory, typically arriving in 2-3 weeks.
- In Stock Now: In stock now at our Southside HQ ready for free collection or delivery to your home for a small additional charge
Delivery Costs:
All online prices are VAT-free and available for collection from our on-island Guernsey warehouse. If you'd like to collect your item, please give us at least 24 hours' notice to arrange it. Home deliveries may incur an additional surcharge.
Rest of Channel Islands (excl Jersey): Delivery will be quoted on a case by case basis.
Jersey: As above with client being liable to pay appropriate additional tax or duty as laid out by the States of Jersey (see ‘the importation of goods and GST).
UK and Ireland Delivery: Subject to relevant local taxes or duties and quoted case by case
Europe (EU Countries): Subject to relevant local taxes or duties and quoted case by case
Europe (Non EU Countries): Subject to relevant local taxes or duties and quoted case by case
US & Canada: Subject to relevant local taxes or duties and quoted case by case
Australia & New Zealand: Subject to relevant local taxes or duties and quoted case by case
The Rest of the World: Subject to relevant local taxes or duties and quoted case by case
Payment:
We use both Paypal powered by worldpay for our payment systems, Alternatively you can call us during office hours to make payments over the phone for any orders on +44 1481 200011. Paypal adhere to the most stringent levels of security, ensuring that your details remain safe throughout the transaction process.
Customs:
Bonsai Home are not liable for any customs charges made in the recipients countries. The customer is completely responsible for these charges.
Returns & Exchanges for online purchases
At Bonsai Home, we hope that you enjoy your purchase from us. We do appreciate that from time to time that you may want to return an item to us with this in mind we try and make it quick and easy for you to return a product.
If for any reason you are not happy with your purchase, you have the right to change your mind within 14 days from the date you receive your goods. You must notify us by email within this period if you wish to return your order.. Items must be returned in their original condition and packaging.
If your goods are faulty, damaged, or not fit for purpose, you may be entitled to a repair, replacement, refund, or price reduction, depending on the circumstances. Your statutory rights are unaffected.
Please ensure that you send back the items via recorded mail so that you have record of delivery, any import or customs charges will be incurred by yourselves.
Please contact us for further returns information.
Terms and Conditions
Please read the following information carefully, by accessing this website and or placing an order you are agreeing to be bound by our Terms and Conditions.
Our Commitment To You
At Bonsai Home, we are dedicated to bringing you beautifully designed, high-quality products at fair prices, backed by exceptional customer service. We carefully select every piece we offer to ensure it meets our standards of craftsmanship and style, so you can shop with complete confidence.
General Terms & Conditions for purchases made through our Online Shop.